![]() ![]() The firmware in the dock ensures secure communitcation between the dock and the host computer over USB or wireless. The firmware image must be digitally signed by DisplayLink otherwise the DisplayLink chip will not run the firmware. The DisplayLink chip in the dock runs DisplayLink firmware. Please ensure your computer is configured to use DisplayLink USB Audio.Please test with different headphones/speakers - This will confirm that there isn't an issue with the headphones/speakers.If the audio jack is not working as expected: It appears, if there are any errors against it? Please note any errors and report to DisplayLink Support Look for the device in device manager and if.Link will not be established if connected to a half duplex port. Port, Half duplex connections, eg to network hubs, are not supported. Please check the configuration of the switch.Replace the Ethernet cable - This will confirm that there isn't an issue with the cable.Look for the device in device managerĪnd if it appears, if there are any errors against it? Please note any errors and report to DisplayLink Support Determine if other parts of the dock are not functioning.If there is no video output, please check your.Plug the dock into a different USB port - This will confirm that there is not an issue with the original USB portĪnd computer - This will confirm that there isn't an issue with the cable.If the Display is turning off for more than a few seconds and open windows are regrouping to the primary display, this indicates a loss in connection to the dock and we would recommend.If you are using a DisplayPort to HDMI, DisplayPort to DVI, DisplayPort to VGA or HDMI to VGA cable and are having issues we recommend using an active video adapter in conjunction with a video cable.This can be caused by long, or poor quality video It is probably caused by the monitor losing sync with the video output from theĭisplayLink video output. If you find one or more of the DisplayLinkĬonnected screens are going blank for about one second, then coming back on,Īnd the windows on the DisplayLink display have not moved to another display, Intermittently blanking, flickering or losing video signal: CheckĪnd Replace your Video Cables. If the video output from the dock is not working as expected: We would recommend contacting the manufacturer of the dock for hardware You may have an issue with the dock’s USB hub.If a peripheral plugged into a USB port on the dock is not workingĭirectly into the computer? - This will confirm that the issue is not with the device or computer USB 3.0 Controller drivers (if running windows.On Windows 7 ensure Aero glass mode is enabled to avoid rendering issues in some applications.Ensure the computer power settings are set to "High Performance" including the GPU settings to Maximum.Into another computer? - This will confirm if the issue lays with the original computer or dock. ![]() Does the device behave the same when plugged.Enable flight mode or disable WiFi, some Wireless AC cards are known to interfere with USB 3 traffic. ![]() Powered USB hub - This will confirm that there was not a power delivery issue Monitor) please ensure it is plugged into a high power USB port or via a mains
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